FAQ

FAQ

IS IT REALLY UNLIMITED?

Yes! The plan is truly 100% Unlimited Data. You can use as much as you want. No data caps! No Overages!

I LIVE IN THE MIDDLE OF NOWHERE AND I TRAVEL QUITE A BIT. WILL YOU BE ABLE TO HELP?

We’ve got you covered! There are very few areas in the USA that we can’t provide service too. Odds are you’re in the clear. Even so, if you want to be sure click “here” for the coverage map.

WHATS THE AVERAGE SPEEDS OF YOUR UNLIMITED PLAN?

The speeds entirely depend on your location to the nearest tower (e.g. the closer you are the faster the speed). The slowest speed we’ve gotten 3-5 Mbps. While the fastest was 85-90 Mbps. Either of which is more than enough to online game and stream movies so don’t worry. Our latency (Ping) averages around 20-50 so it is perfect for gamers. Although if you want to try to get an even better connection you could always purchase a cellular booster from a 3rd party retailer and connect it to our device, however, this is completely optional and not required.

IS ALL OF THIS FOR REAL? THIS SEEMS A LITTLE TOO GOOD TO BE TRUE!

Yes, it’s real!! We sought out to change how Internet Service Providers work and how they treat their customers. Getting a quality internet connection shouldn’t have to be a big expensive hassle with unpredictable billing. We want to make things better.

HOW IS THIS ANY DIFFERENT FROM MY UNLIMITED PHONE PLAN?

Unlimited phone plans are only unlimited for phone data usage. Unlimited phone plans only allow around 5-10gb of tethering. (the ability to use the phones data connection with your other connected devices.) That’s the equivalent of streaming a one or two HD Netflix movies. Unlike an unlimited phone plan, our plan and modem can replace your current slow home or office internet solution for a truly unlimited, unthrottled, high-speed wireless internet connection. Without having to replace your already in place router.

DO I HAVE TO SIGN A CONTRACT? DO YOU HAVE TO RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

No! Our plan requires no contract and no credit checks! These are month to month plans! Each payment prepays your next 30 days. You may, of course, cancel your subscription with us at any time. Monthly charges will continue until the account cancellation is verified. Additionally, our 30 Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs, simply return the device for a complete refund of your order total.

IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE THE DEVICE?

Not at all, we strive to make it as streamlined and pain-free as possible. All you have to do is connect power the device and use one of the two recommended options. With our device you can simulate a router via creating your own wifi hotspot. Or you can simulate a modem, via USB tether your device to your computer or router of choice. (As long as your router of choice supports USB tethering.) Most routers that have ASUSWRT (Asus routers) or OpenWrt firmware support this feature out of the box. Both options can be found within the devices settings. Then Viola! You now have access to truly Unlimited Data!

DO YOU THROTTLE?

No, we don’t. However you may get temporarily slower speeds than usual during peak times of the day if you’re in a congested area. For your convenience here is a excerpt from our Terms of Use. 

 

“With T-Mobile, during congestion, small fractions of customers in highly populated areas using greater than 50 GB/month may notice reduced speeds until the next monthly cycle due to deprioritization. You will continue to receive unlimited data however just at slower speeds, and only when in a congested time and area. But don’t worry that is a rare occurrence. However due to the nature of this, we are unable to tell if you or your area would be affected or not. Odds are your in the clear. T-Mobile plan typical Congestion Management Cap is 50GB. Old AT&T plan (No longer available) typical Congestion Management Cap is 22GB. New AT&T plan typical Congestion Management Cap is unknown, and N/A.”

ONCE I AM SUBSCRIBED TO THE PLAN, DO I OWN THE DEVICE?

You do not own the device until the 30 day money back guarantee is up. Before then if you wish to cancel and receive a refund, you must return the device.

DO YOU OFFER ANY OTHER PLAN BESIDES THE UNLIMITED PLAN?

No, we only offer one plan, our Unlimited Data plan. We think that part of the unfairness in the pricing of ISP (Internet Service Provider) companies is about them nickel and diming the prices between plans, which would vary in speed or data, to maximize profit. We are trying to change this and make it fair again for the customer, so we set our prices way lower than our competitors are. For example, the average plan that’s similar to ours (e.g. using the same technology) is around $300-$500 monthly. Yes, that’s not a typo they truly are asking that much, and that doesn’t include the installation/equipment fee’s, shipping fee’s, or taxes. We don’t think that this is an affordable option. As you shouldn’t have to pay that much for a quality connection. We aim to change this for the better.

Yes! The plan is truly 100% Unlimited Data. You can use as much as you want. No data caps! No Overages!

We’ve got you covered! There are very few areas in the USA that we can’t provide service too. Odds are you’re in the clear. Even so, if you want to be sure click “here” for the coverage map.

The speeds entirely depend on your location to the nearest tower (e.g. the closer you are the faster the speed). The slowest speed we’ve gotten 3-5 Mbps. While the fastest was 85-90 Mbps. Either of which is more than enough to online game and stream movies so don’t worry. Our latency (Ping) averages around 20-50 so it is perfect for gamers. Although if you want to try to get an even better connection you could always purchase a cellular booster from a 3rd party retailer and connect it to our device, however, this is completely optional and not required.

No! Our plan requires no contract and no credit checks! These are month to month plans! Each payment prepays your next 30 days. You may, of course, cancel your subscription with us at any time. Monthly charges will continue until the account cancellation is verified. Additionally, our 30 Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs, simply return the device for a complete refund of your order total.

Not at all, we strive to make it as streamlined and pain-free as possible. All you have to do is connect power the device and use one of the two recommended options. With our device you can simulate a router via creating your own wifi hotspot. Or you can simulate a modem, via USB tether your device to your computer or router of choice. (As long as your router of choice supports USB tethering.) Most routers that have ASUSWRT (Asus routers) or OpenWrt firmware support this feature out of the box. Both options can be found within the devices settings. Then Viola! You now have access to truly Unlimited Data!

No, we don’t. However you may get temporarily slower speeds than usual during peak times of the day if you’re in a congested area. For your convenience here is a excerpt from our Terms of Use. 

 

“With T-Mobile, during congestion, small fractions of customers in highly populated areas using greater than 50 GB/month may notice reduced speeds until the next monthly cycle due to deprioritization. You will continue to receive unlimited data however just at slower speeds, and only when in a congested time and area. But don’t worry that is a rare occurrence. However due to the nature of this, we are unable to tell if you or your area would be affected or not. Odds are your in the clear. T-Mobile plan typical Congestion Management Cap is 50GB. Old AT&T plan (No longer available) typical Congestion Management Cap is 22GB. New AT&T plan typical Congestion Management Cap is unknown, and N/A.”

Yes, it’s real!! We sought out to change how Internet Service Providers work and how they treat their customers. Getting a quality internet connection shouldn’t have to be a big expensive hassle with unpredictable billing. We want to make things better.

You do not own the device until the 30 day money back guarantee is up. Before then if you wish to cancel and receive a refund, you must return the device.

Unlimited phone plans are only unlimited for phone data usage. Unlimited phone plans only allow around 5-10gb of tethering. (the ability to use the phones data connection with your other connected devices.) That’s the equivalent of streaming a one or two HD Netflix movies. Unlike an unlimited phone plan, our plan and modem can replace your current slow home or office internet solution for a truly unlimited, unthrottled, high-speed wireless internet connection. Without having to replace your already in place router.

No, we only offer one plan, our Unlimited Data plan. We think that part of the unfairness in the pricing of ISP (Internet Service Provider) companies is about them nickel and diming the prices between plans, which would vary in speed or data, to maximize profit. We are trying to change this and make it fair again for the customer, so we set our prices way lower than our competitors are. For example, the average plan that’s similar to ours (e.g. using the same technology) is around $300-$500 monthly. Yes, that’s not a typo they truly are asking that much, and that doesn’t include the installation/equipment fee’s, shipping fee’s, or taxes. We don’t think that this is an affordable option. As you shouldn’t have to pay that much for a quality connection. We aim to change this for the better.

Contact

General

contact@imaginarynovus.com

Business Inquiries

partners@imaginarynovus.com

Legal

© 2020 Imaginary Novus. All Rights Reserved

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Contact

General

contact@imaginarynovus.com

Business Inquiries

partners@imaginarynovus.com

© 2020 Imaginary Novus. All Rights Reserved